RedM Reports

A full-featured report and ticket system for RedM, with multi-framework support, media capture, a staff dashboard, SLA analytics and deep moderation tooling.

VORP RSG Core RedEM:RP Standalone

Resource name

The resource folder is pc_report; the manifest name is pc_reports. ensure and exports both use the folder name, so the correct line is ensure pc_report. Rename the folder to pc_reports if you want the two identical — just remember exports follow the folder.

Highlights

For players

• Categorised reports with per-category custom forms
• Player-selectable priority, capped server-side
• Optional anonymous reporting — name and server ID masked everywhere
• Live chat with the handling staff member, with typing indicators
• Personal history of open and closed reports
• 1–5 star review prompt when a claimed report is closed

For staff

• Queue with priority badges, reporter online-dot, and Show Claimed / Show Closed filters
• Claim, unclaim, transfer, close, reopen, delete
• Actions: Go To, Bring, Revive, Freeze, Heal, Disarm, Jail, Warn, Kick, Ban — plus your own
• Spectate with arrow-key player cycling
• Screenshots and burst clips, uploaded to Discord and shown in a lightbox gallery
• Tags, player notes, internal notes, and report blocks
• Watch a player and get pinged whenever they are reported again
• Staff-only chat channel with an online-staff list

Automation & analytics

• On-duty roster — auto-assign and pings reach only clocked-in staff
• SLA tracking with Discord escalation for unclaimed high/urgent reports
• Dashboard: Open, Closed, Avg Claim, Avg Close, Avg Rating, SLA Breaches
• 14-day trend chart, staff leaderboard, active blocks manager, map blips
• Per-report audit log of every claim, close, transfer, action and tag change
• Discord webhooks with per-category and per-priority routing

Documentation

Page	What's in it
Installation	Requirements, dependencies, first boot, test checklist
Configuration	Every option in config.lua
Permissions	Capability keys and the per-framework bridge
Commands & Keys	Every command and the spectate keys
Staff Guide	Working a ticket end to end
Player Guide	What your players can do
Developer API	Exports, events and integration hooks
Troubleshooting	Common issues and fixes

Requirements

Required	Optional
RedM server (cerulean)	screenshot-basic — RedM fork — for media capture
oxmysql	vorp_admin — only for Config.Spectate.Mode = 'vorp_admin'
assetpacks
A framework: VORP / RSG / RedEM:RP / Standalone

Support

• 💬 Discord: https://discord.gg/w4Ew4k3Exn
• 🛒 Store: https://redmorrow.com/products/redm-reports

The shipped config is the authority

config.lua is a shared script — one file for client and server. Restart the resource after editing it; re-opening the menu is not enough for config changes to apply.